Naiko Poker
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Naiko Poker

Delete your Naiko account

You can request deletion even if you no longer have the game. We will help identify your account and explain what is removed.

Request deletion by email

This button opens a draft in your email application. Review it and press send there to submit your request. This website does not send anything.

Three steps to request deletion

  1. Identify your account

    Include your friend code (under Friends) or player ID, if available, and display name. You do not need access to the app to contact us.

  2. We verify ownership with you

    We check that the account belongs to you. We do not ask for passwords, login codes or full card details. If you lost your identifier, we will explore other ways to locate it.

  3. We confirm the outcome

    We explain deletion and any retained data, with its reason and retention period. Opening the email draft does not automatically delete the account.

What your request covers

  • Your player account and login identity.
  • Associated profile, progress, chips, inventory, rewards and social relationships.
  • Personal identifiers linked to purchases and game records, with deletion or anonymisation as appropriate.

What may be retained

  • Records required for a legal obligation or a specific dispute or fraud investigation. We will explain the reason and applicable period.
  • Shared game information, anonymised where necessary to preserve other players’ data.
  • Data managed by Apple, Google or other providers for their own obligations, under their policies.

Timing and backups

Requests are handled manually after account verification. In Colombia, the ordinary response period for a complete claim is 15 working days, subject to communicated lawful extensions. Other countries’ applicable deadlines apply. We will state when deletion is complete and explain any exception.

Remote backups expire 30 days after creation. Local recovery copies are reviewed separately when processing the request. Uninstalling the game does not delete the online account.

Before sending your request

You may lose access to associated chips, progress and items. Chips bought or earned from ads cannot be exchanged for cash. Deleting an account does not cancel a subscription or request a refund: handle those through Apple or Google, without waiving your legal rights.

Want to delete only some data?

You can request access, correct information or ask for partial deletion using the same email address. If data is required to maintain the account or a feature, we will explain the impact before proceeding.

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